Terms and Conditions

Products

Sensing Mind Institute sells books and workshops.

Prices and payment

All prices are is displayed in Danish Crowns with VAT included in the price. In the shopping cart the total price is displayed, including all charges, VAT and shipping.

Payment conditions are specified in the shopping cart depending on your payment method. Shipping conditions are specified in the shopping cart depending on your choice of shipping method.

We offer our customers to pay directly online with card payments. No extra card fees will be charged. We keep the right to deny the purchase if the card is not valid or if the amount required is not available for debit. You can use Visa and Mastercard.

To ensure your safety when shopping at Sensing Mind Institute, we use YourPay for processing card payments. YourPay guarantees fast and safe payments. All information about your payment is encrypted with SSL (Secure Sockets Layer) when transferred over to YourPay. Your card details will not be registered or saved by Sensing Mind Institute. If you are younger than 18 years old, you need to have your guardians’ permission to shop at Sensing Mind Institute.

Deliveries

The delivery time is stated in the shopping cart under the different shipping options. If a product has a different delivery time it will be stated in the product description.

When we send your order from our warehouse you will receive an email that informs you that the order has been shipped.

Shipping methods and delivery times

Physical products are sent within Denmark as traceable letters and internationally as letters. Products are sent using PostNord. Within Denmark, products are expected to arrive within a week. In the rest of the world, products are expected to arrive within two weeks.

Shipping responsibility

We take responsibility for products that have been damaged when shipped to you. It is important that you take a photo of the damaged goods when you receive it and instantly make a complaint at your post office. We also take responsibility for products that are lost under shipping. If you have not received your package within a reasonable time, please contact us.

When you return a product to us, you are responsible for the goods. It’s important that you handle the product with care and make sure both the product and any original packing will not be damaged when shipped back to us. If the product is damaged or lost during the return shipping, we will not give a refund.

Cancellation of Purchase

You can cancel a purchase of a physical product without any cost if you do so before the product has been sent. For cancellation of virtual products, see return policy below.

Return Policy for Physical Products

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. You will have to pay for return shipping yourself and the money paid for the initial shipping will not be refunded.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Return Policy for Virtual Products

We offer a full money-back guarantee for all purchases of non-physical products made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 7 calendar days of your purchase.

After the 7-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first week after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

Repayment obligation

If you have used your right to withdraw. We shall pay you back the amount you spent on the product. We will pay you back as soon as possible or at the latest, 30 days from when we received the product back. You will need to pay for the return shipping. We will pay the return shipping for replacement products.

See also EU’s collective dispute solution page http://ec.europa.eu/odr.

Cookies

This webshop is using cookies. A cookie is a small text file that is stored in your computer which contains information. It is used to help the webshop identify and follow different users. Cookies exist as session cookies and as cookies that are stored permanently on your computer. On your first visit to the webshop you will be assigned to a session cookie that is unique to you. The webshop uses this cookie to distinguish you from other users. To be able to get the best experience and support on the webshop you should allow cookies. Cookies are only used to make your experience better and do not save any personal information about you. Cookies can be deleted at any time, by using your browsers delete cookies function. This webshop uses cookies to remember your shopping cart, your settings and which web pages you have visited. This is all saved to make your experience as pleasant as possible. For more information, see our Privacy Policy.

Complaints

If you want to make a complaint, you can contact us at info@sensing.com. Please include your order number, a brief description of the problem and pictures if applicable. Complaints need to be filed as soon as possible after the issue has been discovered.

Force Majeure

We consider us released from fulfilling our obligations in this agreement if there is a change in legislation, governmental action, conflict at the labour market, fire, flooding, war, terrorism, sabotage, an accident of bigger proportions or similar events.

Contact

Name: Sensing Mind Institute
Mail: info@sensingmind.com
Adress: Sundkaj 41, 3.tv., 2150 Nordhavn, Denmark
Owned by CoCreation, CVR number 27856462